Warranty - Riversong Guitars




Warranty Statement
A Riversong Guitars warranty applies to the original registered owner of the guitar and is non-transferrable. It is a lifetime warranty against defects in materials and workmanship with a two- year limited warranty on electronics and hardware. Normal wear and tear and abuse are of course not covered (this includes but is not limited to: fret wear, guitar set-ups, subjective preference in tone and feel, finish damage from guitar stands, body salts, extreme temperature or humidity damage, and strings).

How to Register
Send us a copy of your unaltered proof of purchase, name and address with 90 days by mail to: Riversong Guitars, Warranty Department, 1305 Battle St., Kamloops, BC, Canada V2C 2N9
OR email us a copy of your unaltered proof of purchase, name and address within 90 days to info@riversongguitars.com.

Should you need to take advantage of our warranty, send your guitar to Riversong Guitar’s factory or an Authorized Service Depot. Be sure to include a return authorization number from Riversong Guitars and include a copy of the original purchase receipt. Riversong will update, repair, or replace warrantable issues at our discretion. Shipping expenses to and from are at the buyer’s expense.

Guitar Condition
Your Riversong guitar has been hand-built out of the finest materials in a controlled environment. We take pride in our instruments and we know you do too. Your guitar must
be purchased through an Authorized Dealer and have an unaltered serial number.

The warranty will be void if the guitar has been damaged by misuse, alteration, accident or neglect. This includes such things as high or low humidity damage, (humidity level needs to be maintained between 35-45% RH) extreme heat or cold, or unauthorized persons repairing or modifying the product.

This warranty is the only warranty made by Riversong Guitars and is in lieu of all other warranties expressed or implied. Riversong assumes no liability for loss of income, property damage, etc.

Prices and specifications are subject to change without notice.button-register

Questions? Please email us at: warranty@riversongguitars.com

Effective February 1, 2014

Guitars and Humidity